ADMINISTRATION & MANAGEMENT CAREER PATHWAY (ADMIN)

The Administrative Support & Customer Operations Certificate prepares learners for front-facing administrative and customer support roles that serve as the backbone of office operations. Training emphasizes professional communication, scheduling, records management, customer interaction, and workflow coordination—equipping learners to support managers, teams, and customers in fast-paced office environments.

SOC Codes: 43-4051: Customer Service Representatives; 43-6010: Administrative Assistants; 

Core Courses
ADMIN 101 — Administrative Operations Foundations
ADMIN 102 — Professional Communication, Documentation & Records Management
ADMIN 103 — Workplace Compliance, Ethics & Customer Interaction

Occupational Courses
ADMIN 201 — Office Systems, Scheduling & Workflow Coordination

ADMIN 202 — Supervisory Support & Team Coordination Basics

ADMIN 203 — Business Reporting, Data Entry & Accuracy Control
ADMIN 204 — Customer Service Operations & Service Recovery 

The Accounting & Billing Support Certificate prepares learners to support financial and accounting functions through accurate recordkeeping, billing processes, and compliance-ready documentation. Training focuses on data accuracy, invoicing workflows, bookkeeping records, and audit support and ensures learners can contribute reliably to finance and administrative teams.

SOC Codes: 43-3021: Billing & Posting Clerks; 43-3031: Bookkeeping, Accounting & Auditing Clerks

Core Courses
ADMIN 101 — Administrative Operations Foundations
ADMIN 102 — Professional Communication, Documentation & Records Management
ADMIN 103 — Workplace Compliance, Ethics & Customer Interaction

Occupational Courses

ADMIN 203 — Business Reporting, Data Entry & Accuracy Control
ADMIN 205 — Billing, Invoicing & Financial Documentation Basics
ADMIN 206 — Bookkeeping, Accounting Records & Audit Support
ADMIN 209 — Policy, Procedures & Administrative Compliance Systems

This certificate prepares trainees for entry-level marketing, promotional support, and event coordination roles across business, nonprofit, and public sector environments. Training emphasizes market research fundamentals, branding support, customer engagement strategies, event logistics coordination, and campaign documentation to support organizational visibility and growth initiatives.

SOC Codes: 13-1121: Meeting, Convention, and Event Planners; 13-1161: Market Research Analysts and Marketing Specialists

Core Courses

ADMIN 101 — Administrative Operations Foundations
ADMIN 102 — Professional Communication, Documentation & Records Management
ADMIN 103 — Workplace Compliance, Ethics & Customer Interaction

Occupational Courses

ADMIN 207 — Project & Event Coordination Support

ADMIN 210 — Marketing Foundations & Brand Positioning

ADMIN 211 — Market Research & Consumer Data Analysis Basics

ADMIN 212 — Digital Marketing & Campaign Coordination

The Administrative Management & Operations Support Certificate prepares learners to support and transition into first-line supervisory roles and day-to-day operations support within administrative and office settings. Training emphasizes team coordination, scheduling, performance documentation, customer service oversight, and compliance awareness—supporting effective frontline leadership and operational continuity.

SOC Codes: 11-3012: Administrative Services Managers; 11-9199: Managers, All Other; 13-1190: Miscellaneous Business Operations Specialists; 13-1198: Project Management Specialists and Business Operations Specialists, All Other; 43-1011: First-Line Supervisors of Office & Administrative Support Workers

Core Courses
ADMIN 101 — Administrative Operations Foundations
ADMIN 102 — Professional Communication, Documentation & Records Management
ADMIN 103 — Workplace Compliance, Ethics & Customer Interaction

Occupational Courses
ADMIN 201 — Office Systems, Scheduling & Workflow Coordination

ADMIN 202 — Supervisory Support & Team Coordination Basics

ADMIN 205 — Billing, Invoicing & Financial Documentation Basics

ADMIN 208 — Process Improvement & Administrative Quality Basics
ADMIN 209 — Policy, Procedures & Administrative Compliance Systems